Email: heather@clothdiapersuperstore.com

We strive for your complete satisfaction! I want you to to be thrilled when your fluffy mail arrives. We are more than happy to work with you to resolve any issues or concerns you may have. Just shoot us an email.

We will gladly accept returns of unwashed/ unused diapers within 30 days.

Please note:

• All items must be brand new, unused, and unwashed. All packaging must be intact.
• Proof of purchase or an invoice/packing slip copy must be included in your return package
• Due to the nature of the product, we absolutely cannot refund/exchange items that have been used and/or washed.
• All refunds will be deducted actual shipping charges.
  
• Store credit will be given for the purchase amount minus my actual shipping cost to ship the item to you.
• Exchanges: We are no longer able to do exchanges due to constant inventory fluctuations. Please choose to receive a store credit for your returned items. You may then place an order for the items you desire. This process will ensure you receive your items in a timely manner.
• Customer is responsible for postage to return the item(s). We will reimburse postage only if we sent an incorrect item other than what was ordered.

Please send returns to:
Cloth Diaper Superstore
260 Link Road Ste. E
Fairfield, CA 94534

No returns of any kind after 30 days.

*The 30 day return policy can be waived if you are expecting, please let me know at checkout.

{Please allow 7 days for returns and exchanges to be processed. You will receive an email once your return is complete.}

*Special Order items are NOT eligible for return or exchange.

Please contact us via email at heather@clothdiapersuperstore.com to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

CLEARANCE ITEMS: No returns, sales are final.

Order Cancellation Policy:
Please submit any cancellation via email to custsvc@clothdiapersuperstore.com, or call on our business phone . Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy:
Shipping Costs Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. 30-Day Warranty All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Manufacturer Warranty Manufacturers sometimes offer additional warranty for the following products: (Fuzzi Bunz, Boppy, and Studio Cherie diaper bags). Customers should contact the manufacturer after warranty expires.

Leslie's Boutique Warranty:
We carry a 6 month guarantee on all of the Leslie's Boutique products.  Please contact us for any issues at heather@clothdiapersuperstore.com.